Terms and Conditions

  1.  Refund policy: Each item is checked by Kunshuis before it is shipped to ensure a quality product. If a customer has any queries about a product they can contact Kunshuis via email. Please read through our Shipping And Returns Policy before buying a product.
  2. Time till delivery: The products on this site are handmade and then shipped to the customer.  Allow 3 to 4 weeks until delivery (this includes production and shipping). Shipping:  1 week (national) and 2 weeks (International).
  3. Correct details for Shipping: Please take care in providing the correct details (Receiver’s Address) for Shipping.  Shipping can only be done to a Street address (for instance, 40 Amber Street, Jamestown, Stellenbosch, 7600, South Africa). The item cannot be delivered to a PO Box or a postal code. If the details provided is faulty, the item might be shipped back to Kunshuis and will have to be re-shipped at the customer’s cost.
  4. Custom Duties: The customer is responsible for the payment of their own Custom fees if the product is shipped across the South African border.
  5. VAT: Kunshuis is not VAT registered and therefore the price on the online Shop does not include VAT.
  6. Indemnity from Third party failure :  The products are shipped by Couriers. They are operating as third parties to deliver products to clients. Insurance is included in the Shipping total. Kunshuis cannot be held responsible for failure on any part of the third parties, above and beyond what is covered by insurance.
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